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WARRANTY MAKE-HOBBY: All items offered on our website are supported by major commercial firms. Offering the highest quality and the best guarantee is our permanent commitment.
If despite all our care to offer the highest quality and control in our shipments, you are found to be suffering from any of the cases listed below, may make an appropriate return after informing by email at MAKE-HOBBY and obtain permission to do so.
INCOMPLETE ARTICLES: If any article of its purchase this incomplete for some error in the process of packing factory, you can return it and we will send another in his place at no additional cost.
In this case the costs of return and forwarding borne by MAKE-HOBBY.
DEFECTIVE ARTICLES: If any item from your order is defective or by problems of origin or have been damaged in transport, you. Available no later than seven (7) days from the date of receipt to implement the right of return. Do it through STANDARD PROCEDURE from national territory or from Balear islands. From other locations, consult the procedure for shipping. We will inform you of how to do it together with the Return Authorization.
In this case the costs of return and forwarding borne by MAKE-HOBBY
ORDER FLAWED: In any case, it allowed the return of orders erroneous, and MAKE-HOBBY who will pay shipping costs provided that the client communicates this circumstance within seven (7) days from the date of receipt of shipment.
In this case the costs of return and forwarding borne by MAKE-HOBBY.
OTHER REASONS: If when you receive your order is not entirely satisfied with his performance, has a maximum of seven (7) days from the date of receipt to implement the right of return. Proceed to the same through the means of transport that you decide.
Shipping charges in this case be borne by the client.
In all cases, MAKE-HOBBY after verification of the correct status of the return, shall forfeit of the amount of items returned as mentioned in detailSTANDARD PROCEDURE.
STANDARD PROCEDURE: To make a return from the Spanish territory or from the Balear Islands by the standard procedure, floow this steps:
1.- PREVIOUS COMMUNICATION: Communicate to MAKE-HOBBY for e-mail or for fax the motive of your return for obtaining the authorization to realize it.
2.- CONDITIONS: It is always a condition exigible that the product is received in MAKE-HOBBY in perfect conditions (except fault of origin or deterioration in the sending of going) and in his original packing.
3.- DOCUMENTATION: A note will have to be attached inside the return by the information of the client, a photocopy of the original invoice and if it proceeds, the numeration of a current account where the amount to pay will be deposited.
4.- PROCEDURE: After receiving our authorization for the return, we will send an etiquette pro mail that will have to stick in the exterior of the package to proceed to the sending for UPS and requesting the withdrawal across the telephone of UPS withdrawals
5.- RECEIPT AND CREDIT: After receiving the goods in our stores, and previous checking of the correct state of the same one, one will proceed well to your substitution for equal other one or if the client like that determines it to the refund of your amount in conformity with the method of payment realized in the sale:
a) By means of credit card: One will pay the loaded amount corresponding to the articles returned across the same electronic system used for the cargo. The corresponding document of credit will be sent by letter to the client attaching the ticket of electronic discharge.
b) Against refund: If the request was made under the option against reimbursement, be included along with customer data numbering a checking account where you want to refer to the amount paid (20 digits).
For any doubt contact us by e-mail or fax before proceeding to a returns. |
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